TERMS OF SERVICE
User's acknowledgment and acceptance of Terms
Reliable Virtual Assistants ("Us" or "We") provides the www.reliablevirtualassistants.com site and various related services (collectively, the "site") to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Service"), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Service. All such guidelines or rules are hereby incorporated by reference into these Terms of Service.
BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF SERVICE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF SERVICE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.
These Terms of Service are effective as of the "Last Modified" date identified at the top of this page. We expressly reserve the right to change these Terms of Service from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Service from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Service and agreement to abide and be bound by the modified Terms of Service. However, for any material modifications to the Terms of Service or in the event that such modifications materially alter your rights or obligations hereunder, such amended Terms of Service will automatically be effective upon the earlier of (i) your continued use of this site with actual knowledge of such modifications, or (ii) 30 days from publication of such modified Terms of Service on this site. Notwithstanding the foregoing, the resolution of any dispute that arises between you and us will be governed by the Terms of Service in effect at the time such dispute arose.
As used in these Terms of Service, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.
Overview of our Services
To ensure the quality of the Reliable Virtual Assistants experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and project requests are non-transferable. You cannot sell or give away tasks or projects on your plan but you are more than free to buy a plan for your friends, family and business partners. Your Reliable Virtual Assistants account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All Reliable Virtual Assistants accounts or recurring plans can be canceled at any time. Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Reliable Virtual Assistants shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests for Tasks or Projects
Each request for tasks or projects must be submitted by account work request, phone, email or SMS. Please send your task requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a project and a separate email for each. This ensures the fastest possible turn around for each task or project.
If you ever feel like your service could be better, you can contact us by telephone or email us at support@reliablevirtualassistants.com. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product
If a Reliable Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, or documents. ("Work Product"), Reliable Virtual Assistants grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Reliable Virtual Assistants to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Reliable Virtual Assistants or a Virtual Assistant that you reasonably expect Reliable Virtual Assistants to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Reliable Virtual Assistants or a Virtual Assistant; (2) was or becomes available to Reliable Virtual Assistants or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to Reliable Virtual Assistants or a Virtual Assistant; (3) is independently developed by Reliable Virtual Assistants or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Reliable Virtual Assistants rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Reliable Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally or morally — we're sorry!
Cancellations
If you leave us, you will be missed. Monthly plans can be canceled at any time, though we are unable to prorate plan cancellations or refund due to unused time. All cancellation requests will go into effect at the end of your current monthly plan. To cancel, just email your assistant or contact our Support Team: support@reliablevirtualassistants.com and ask us to cancel your account.
Termination of Service
In darker news, we reserve the right to terminate the service of a Reliable Virtual Assistants client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
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If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
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If the client is abusive to his/her assistant or any other Reliable Virtual Assistants team member
Reliable Virtual Assistants Terms of Service Non-solicitation Provision
I acknowledge that Reliable Virtual Assistants has made substantial investments in recruiting, training and matching skilled Reliable Virtual Assistants with each of its members including me, and that Reliable Virtual Assistants has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Reliable Virtual Assistants has agreements with Reliable Virtual Assistants that protect this interest by requiring that Reliable Virtual Assistants obtain Reliable Virtual Assistants prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Reliable Virtual Assistants member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Reliable Virtual Assistants for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Reliable Virtual Assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Reliable Virtual Assistants to leave his or her employment with Reliable Virtual Assistants and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Reliable Virtual Assistant leaving Reliable Virtual Assistants and accepting an engagement with me directly or indirectly without Reliable Virtual Assistants consent, I agree to pay Reliable Virtual Assistants as liquidated damages reasonably calculated to compensate Reliable Virtual Assistants for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of services or plans provided by Reliable Virtual Assistants in effect at the most recent date that the Reliable Virtual Assistant had been assigned to me by Reliable Virtual Assistants.
Data Rights and Protection
Reliable Virtual Assistants has the utmost respect for our clients’ privacy and information protection. Given the ever changing regulatory environment, we strive to stay ahead of the curve. In our mission to ethically and lawfully serve our clients we have the following policies in place in order to adhere to international and domestic law:
Obtaining Consent
Reliable Virtual Assistants wrote our terms of service to make it as understandable and straightforward as possible. Our valued clients are able to give and rescind consent at any time. If at any time you wish to remove consent, please email our Support Officer at support@reliablevirtualassistants.com. Additional details are provided below in our “Support Protection Officer” description.
Timely Breach Notification
In the event of a data breach, Reliable Virtual Assistants will notify our associated data controllers and clients within 72 hours. In addition to outlining the nature of the breach, the breadth, and actions involved to remedy the situation will be detailed.
Right to Data Access
If at any time a client wishes to access his or her existing data profile, Reliable Virtual Assistants will provide a free electronic copy of the data we collected about that customer. This report will also include the various ways the information has been used.
Right to Be Forgotten
If at any time client discontinues their relationship with Reliable Virtual Assistants, the client can request that his or her personal data is wholly erased from our records.
Privacy
Reliable Virtual Assistants has a full and detailed map of our data collection process and the various parties privy to that data Reliable Virtual Assistants has specifically designed its systems and trained its staff to maintain client privacy. We strive to continue to improve and adapt this design to be forward looking.
Support Protection Officer
Reliable Virtual Assistants has appointed a Support Protection Officer who can be reached at support@reliablevirtualassistants.com. This internal officer will be able to rescind client consent as requested, alert stakeholders of a data breach, provide access to data reports, ensure the right to be forgotten as requested, and oversee privacy with a fiduciary responsibility.