Question 1

What is a Reliable Virtual Assistant?

Accepted Answer

A Reliable Virtual Assistant (RVA) helps take care of the administrative, creative, support, and technical side of your professional or personal life. A RVA provides services by the hour, week, month or on a project basis from a remote location.

Question 2

What is the benefit of an RVA?

Accepted Answer

A RVA will free up more of your time to focus on higher-value work, like finding new clients, or working on projects. Eliminate time spent hiring and managing another employee, increase your productivity, save time, reduce expenses, and find work-life balance.

Question 3

Where are you located?

Accepted Answer

We are 100% based in the US. HQ is in Readsboro, Vermont.

Question 4

What are RVA's office hours?

Accepted Answer

Reliable Virtual Assistants are available 7 days a week. Since 95% of our clients are in the US a RVA is available 8 AM – 6 PM EST Monday through Friday, and 8 AM – 12 PM on Saturday. We do our best to accommodate needs of our clients from around the US and other parts of the world. We can be available outside of those times if specifically requested.

Question 5

What services does RVA offer?

Accepted Answer

RVA can help with the following: Executive or Administrative Services and Support, Marketing Specialist, Project Management, Social Media Management, Personal Assistant, Graphic Designer, Website Design, Advertising, and more.

Question 6

Do you have hourly rates? What do you charge for services?

Accepted Answer

RVA has hourly, weekly, monthly, and project rates. Our prices are reasonable amongst the industry. There are a variety of factors calculated into our rates. We base them on the number of staff we need for your project, the required staff skill level, the length of time, the complexity of the task, or any materials we need to complete projects. We customize plans for every client – it is tailored to meet your needs.

Question 7

Would I be assigned a dedicated RVA?

Accepted Answer

Yes, you would be assigned a dedicated RVA who will be your main point of contact on regular basis. We recommend you initially spend time with your RVA and dedicate time to explain what you need to get done and how. This will help in the long run. Train them on how you want things done, unless you are not happy with your process then we can step in and guide you to other solutions.

Question 8

How do I get in touch with my RVA?

Accepted Answer

You will be provided with contact details for your RVA. You will have their direct phone number, email, and can also contact them through Client Talk with-in the client portal once you have been on-boarded.

Question 9

How do I sign up?

Accepted Answer

Start by calling or scheduling an appointment for a FREE consultation. We will discuss your needs and assign you a dedicated RVA that will be the best candidate for you. Once we have your details, we immediately begin to organize your support. This ensures the smoothest possible transition to our support services. On-boarding typically takes 5 to 7 business days.

Question 10

Can I cancel any time?

Accepted Answer

There are no contracts - you can increase, decrease, or cancel your services any time before your next billing cycle. Just send us an email direct to your RVA and let them know about the change and we will adjust schedules accordingly.

Question 11

How do I keep track of my projects?

Accepted Answer

You can log in to your client portal to track the time spent on each task in your project, or you can request a report directly from your RVA any time.

Question 12

Do my hours roll over to the next month?

Accepted Answer

No, your hours do not roll over because RVA only bills for work performed.

Question 13

How do I know that my business and customer details will be safe?

Accepted Answer

Confidentiality is an important part of our business at RVA. We take all security and privacy issues very seriously and always insist on the utmost professionalism from a RVA. RVA provides confidential information to staff on a need-to-know basis. In addition to this, all RVA's are required to individually sign an NDA (non disclosure agreement).

Question 14

What if I am not located in the US, can RVA still help?

Accepted Answer

Yes, RVA provides services worldwide.

Question 15

What if I have more questions?

Accepted Answer

If you have any questions please feel free to reach out to us and send an email directly to info@reliablevirtualassistants.com and we will get back to you within 24 hours with the answers to your questions either by email or phone.

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